Shipping Policy

We aim to process and deliver your order safely and efficiently.

 1. Order Processing

Orders are generally processed and dispatched within *2–3 business days* after successful payment confirmation.

Orders placed on Sundays, public holidays or during exceptional operational circumstances may require additional processing time.

 2. Payment

All orders must be prepaid at checkout through our available online payment gateway.

We currently do not offer Cash on Delivery (COD).

 3. Shipping Areas

We currently ship to serviceable PIN codes across India through our courier and logistics partners.

Delivery availability may depend on courier serviceability for the customer's PIN code.

 4. Shipping Charges

* Free shipping on orders above ₹1,499

* Standard shipping charges apply to orders below ₹1,499

Applicable shipping charges, if any, will be displayed at checkout.

5. Estimated Delivery Time

After dispatch, estimated delivery timelines are:

* Metro cities: 3–5 business days

* Other cities: 5–7 business days

* Remote areas:7–10 business days

These are estimated timelines and are not guaranteed delivery dates.

Delivery may take longer because of:

* Weather conditions

* Public holidays

* Courier delays

* Remote locations

* Incorrect or incomplete addresses

* Natural disasters

* Strikes or operational disruptions

* Other circumstances beyond our reasonable control

 6. Order Tracking

After dispatch, we will provide shipment tracking information through the contact details provided with the order, where tracking is available.

Customers can use the tracking information to monitor shipment progress.

 7. Delivery Partners

We may use courier and logistics partners including:

* Blue Dart

* Delhivery

* India Post

* Other suitable logistics providers

The delivery partner may vary depending on destination, serviceability and operational requirements.

 8. Incorrect Address / Undelivered Orders

Customers are responsible for providing a complete and accurate delivery address and contact information.

If an order cannot be delivered because of an incorrect address, incomplete information, recipient unavailability or repeated failed delivery attempts, the shipment may be returned to us.

We may contact the customer to arrange re-delivery. Additional shipping charges may apply where the failed delivery is attributable to incorrect information or circumstances within the customer's control.

9. Damaged Packages

If the outer package appears significantly damaged at the time of delivery, customers are advised to photograph/video the package before opening it and contact us promptly if the product inside is damaged.

Damaged or defective product claims are handled according to our Refund & Cancellation Policy.

 10. Contact Us

For shipping-related queries:

Kalawati Jewellers

Email: [info@kalawatijewellers.com](mailto:info@kalawatijewellers.com)

Phone/WhatsApp: 8306028180