Privacy Policy

Kalawati Jewellers we respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, store and protect information when you visit [www.kalawatijewellers.com](http://www.kalawatijewellers.com) purchase our products, contact us, or otherwise interact with us.

By using our Website or placing an order, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

1.1 Information You Provide

Depending on how you interact with us, we may collect:

* Full name

* Email address

* Mobile/phone number

* Billing and shipping address

* City, state and PIN code

* Order and transaction details

* Products purchased and order history

* Information provided through our contact forms, email or WhatsApp

* Wishlist and cart information

* Information required to provide customer support

 1.2 Payment Information

All online payments are processed through our third-party payment gateway partner, Razorpay.

We do not store your complete credit/debit card number, CVV, banking password or other sensitive payment credentials on our servers.

Payment information is entered and processed through the payment gateway and is subject to the applicable terms, security measures and privacy policy of the payment service provider.

We currently accept prepaid orders only and do not offer Cash on Delivery (COD).

 1.3 Information Collected Automatically

When you visit our Website, certain technical information may be collected automatically, including:

* IP address

* Browser and device information

* Operating system

* Pages visited

* Date and time of visits

* Website usage information

* Cookies and similar technologies

 2. How We Use Your Information

We may use your information to:

* Process and fulfil orders

* Process payments

* Pack and deliver products

* Provide order confirmations and shipping updates

* Respond to customer enquiries

* Provide customer support

* Process returns, refunds and cancellations

* Improve our Website, products and services

* Prevent fraud and unauthorised transactions

* Maintain Website security

* Comply with applicable legal, tax and regulatory requirements

* Send promotional or marketing communications where permitted and where applicable consent has been obtained

 3. How We Share Your Information

We do not sell or rent your personal information to third parties for their independent marketing purposes.

We may share relevant information with trusted service providers where reasonably necessary to operate our business, including:

* Razorpay — for payment processing

* Courier and logistics partners — for delivery and shipment tracking

* Technology/service providers supporting our Website

* Government authorities, regulators, courts or law-enforcement agencies where required by applicable law

We only share information reasonably necessary for the relevant purpose.

 4. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, provide our services, resolve disputes, maintain business records and comply with applicable legal, accounting and tax requirements.

Where information is no longer required, we may delete or anonymise it, subject to applicable legal requirements.

5. Cookies and Analytics

Our Website may use cookies and similar technologies to:

* Keep you logged in where applicable

* Remember shopping-cart activity

* Improve Website functionality

* Understand Website usage

* Analyse Website performance

We may use Google Analytics or similar analytics tools to understand how visitors use our Website.

You can control cookies through your browser settings. Disabling certain cookies may affect some Website functionality.

6. Your Privacy Rights

Subject to applicable law, you may have rights regarding your personal information, including the right to:

* Request access to personal information held by us

* Request correction of inaccurate information

* Request deletion of information where legally permissible

* Withdraw consent where processing is based on consent

* Opt out of marketing communications

* Raise a privacy-related grievance

Requests may be made using the contact details provided below.

7. Data Security

We use reasonable technical and organisational measures designed to protect personal information against unauthorised access, misuse, alteration, disclosure or destruction.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

Payment card information is not stored on our Website servers by us.

8. Grievance Officer / Privacy Contact

Name/Title: Himanshu Soni

Address:

Ward 08, Building No./Flat No. 171

171 S/O Laxmi Narayan Soni

SH 15

Near Bachpan a Play School

Bari Sadri

District: Chittorgarh

Rajasthan – 312403

Email: [info@kalawatijewellers.com](mailto:info@kalawatijewellers.com)

Phone: 8306028180

You may contact us regarding privacy concerns, requests or grievances.

 9. Children's Privacy

Our Website is intended for general customers and is not directed at children under 18 years of age.

We do not knowingly collect personal information from children in violation of applicable law.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be published on this page with an updated "Last Updated" date.

11. Contact

For questions regarding this Privacy Policy, please contact:

Kalawati Jewellers

Email: [info@kalawatijewellers.com](mailto:info@kalawatijewellers.com)

Phone: 8306028180