Refund & Return Policy

Refund & Return Policy

We want you to be completely satisfied with your purchase. If you are not happy with your order, we are here to help.

Returns

• Items may be returned within 7 days of delivery.
• Items must be unused, unworn, and in original packaging.
• Customised or engraved items cannot be returned.

Refund Process

• Once we receive and inspect the returned item, we will notify you by email.
• Approved refunds will be processed within 5-7 business days.
• Refunds will be credited to the original payment method.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 48 hours of delivery at info@kalawatijewellers.com with photos of the damage.

Return Shipping

Customers are responsible for return shipping costs unless the item is defective or incorrectly sent.