Metro cities: 3–5 business days. Other cities: 5–7 business days. Remote areas: 7–10 business days. Orders are dispatched within 24 hours of payment confirmation.
Yes! We offer free shipping on all orders above ₹999. For orders below ₹999, a flat shipping charge of ₹99 applies.
Once your order is shipped, you will receive a tracking number via email and SMS. You can use this to track your shipment in real time on our courier partner's website.
Orders can be modified or cancelled within 2 hours of placing them. After that, they may have already been dispatched. Please contact us immediately at info@kalawatijewellers.com.
Products & Quality
Absolutely. All our silver jewellery is made from 925 Sterling Silver (92.5% pure silver), certified and hallmarked. We guarantee 100% authenticity on every piece.
Yes, we provide BIS Hallmark certification documentation with every purchase. Our jewellery undergoes strict quality checks before dispatch.
Store in an airtight pouch when not in use. Clean gently with a soft cloth. Avoid contact with perfumes, lotions, and chemicals. This helps maintain the shine and prevents tarnishing.
We strive to show the most accurate representations. However, slight colour variations may occur due to different screen settings. The actual product may vary slightly from the images shown.
Returns & Refunds
We offer a 7-day easy return policy. If you are not satisfied with your purchase, you can return it within 7 days of delivery. Items must be unused and in original packaging.
Email us at info@kalawatijewellers.com with your order number and reason for return. Our team will guide you through the process within 24 hours.
Once we receive and inspect the returned item, refunds are processed within 5–7 business days to your original payment method.
Personalised or customised jewellery cannot be returned unless there is a manufacturing defect or it was incorrectly made.
Payments & Security
We accept all major payment methods including Credit/Debit Cards, UPI (GPay, PhonePe, Paytm), Net Banking, and Cash on Delivery (COD) for eligible orders.
Yes, completely safe. Our website uses SSL encryption. All payments are processed securely through Razorpay. We never store your card details.
Yes, COD is available for orders up to ₹5,000 in most pin codes across India. Additional COD charges may apply.
Only one discount/coupon code can be applied per order. New customer discounts cannot be combined with other offers.
Still need help?
Our support team is available Monday to Saturday, 10 AM – 6 PM
